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Return & Exchange Policy

We will only be able to accept exchanges pertaining to manufacturing defects, wrong items shipped, and size errors. Returned items should be in saleable condition, in its original packaging, and with its receipt. Products must be returned in a new condition, with the pricing label secure. Sale items are not eligible for exchange. Returns should can be done within 3 days of recieving the product.

Please note product colors may vary slightly due to photographic lighting sources, or your monitor settings. Furthermore, please be advised that any additional fabric, or patches included with the product, are mentioned in the product description on the website. Any excess fabric or embellishments utilized during shoots will not be provided with the product unless mentioned in the description. Thus products are not eligible for exchange for these particular reasons.

Contact our customer services team at +1:780:952:7460 or email us at Trousseaubyst@gmail.com within 7 days of purchase. Any declarations regarding faulty items will be entertained by Trousseaubyst only in the five hours following the customer receiving the parcel.

 

Trousseaubyst team monitors return activity for abuse and reserves the right to limit returns or exchanges at Trousseaubyst online and offline stores in all instances.

Refund:

We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be granted. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.

Shipping Policy:

EXPECTED DELIVERY TIME FOR READY TO WEAR ITEMS:

Within Pakistan: 3-5 working days

International: 6-10 working days

Shipping time varies for customized items and will be mentioned on individual product detail page. 

SHIPPING AND CUSTOMS DUTIES:

Shipping charges are based on destination, size and weight of your order on international orders. Any customs duties or taxes, if applicable by the respective country’s officials will be borne by the customer.For Bridals we need 12 weeks and above and Heavy wear we need 8-12 weeks, its  first come first serve basis. Please reach out for more details