Shipping policy

At Trousseaubyst, each piece is handcrafted with precision and care. Please review our shipping terms carefully before placing an order. By completing a purchase, you agree to the conditions below.

1. Processing & Production Time

All garments are made-to-order couture pieces. Standard production times will be communicated at the time of purchase.
Production timelines may vary depending on design complexity, seasonal demand, and customization.
Once production has started, orders cannot be cancelled or refunded.

2. Shipping & Delivery

We ship worldwide using reputable couriers (such as DHL, FedEx, UPS, or similar).
Shipping fees are calculated at checkout and are the responsibility of the Customer unless otherwise specified.
Delivery timelines provided are estimates only. Delays caused by couriers, customs clearance, or external factors are outside of our control and do not qualify for refunds.
Once an order has been shipped, risk of loss or damage transfers to the Customer.

3. Customs Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees, depending on your country’s regulations.
These charges are the sole responsibility of the Customer.
Refusal to pay customs fees does not qualify for a refund, and abandoned packages will not be resent or refunded.

4. Address Accuracy & Delivery Attempts

Customers are responsible for providing complete and accurate shipping details at checkout.
Orders lost, delayed, or returned due to incorrect information provided by the Customer are not eligible for refunds.
If the courier makes unsuccessful delivery attempts and the package is returned to us, the Customer is responsible for reshipment costs.

5. Order Tracking

Once your order ships, a tracking number will be provided via email.
It is the Customer’s responsibility to monitor the tracking updates and coordinate with the courier for delivery.

6. Damages During Transit

All items are carefully inspected before shipment.
If your package arrives visibly damaged, you must report it directly to the courier upon delivery and contact us within 24 hours with photos. Failure to report within this time frame will void any claim.